Why choose Please Hold Canada?
We believe we have a number of compelling reasons for you wanting to Partner with us in building a long term business relationship, and welcome the opportunity in exploring your needs with you. Ultimately we are about delivering the most cost effective branding experience for your organization as after all, Your Image is Our Business!.
Why would I not just use the radio, CD or mp3 for messaging and music services?
There are a number of reasons that we can provide, besides that of licensing…why would you want to miss the opportunity of connecting to your most captive audience or risk the chance of advertising your competition.
Can I manage my account on-line?
We have a secure web portal that allows you to perform all MAC activity (Moves/Adds/Changes) from anywhere in the world. Contact our Creative department to get your secure access credentials if you do not have them. This email address is being protected from spambots. You need JavaScript enabled to view it. or 800-465-3003 extension 771.
What payment methods are accepted?
Please Hold Canada accepts: cheque, EFT, one-time credit card payments as well as pre-authorized credit card payments. Please note the discount on your invoice when paying by credit card. For more details you can contact our Accounting department by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or 800-465-3003 extension 15.
How do I order your Messaging or Music service?
To have us contact you to review your needs and provide a program that meets your needs, complete the contact us form or call us at no charge at 800-465-3003 and an Account Executive will be in touch with you shortly.
How often are our messages changed?
We design our Message On Hold programs around your needs. Know that we do start with a minimum of 2 customized productions that are rotated monthly.
What kind of equipment is needed?
We have various devices that interface with your telephone system ranging from analog to broadband to utilities, all of which are included in your agreement with us. We are about managing your content – so you can do what you do best and run your business.
Can Please Hold Canada facilitate the installation of the equipment?
Yes we can, we have a Deployment department that works with our Partners nationally to facilitate installations of single and multi-site clients.
Who do I contact for any billing/payment issues on my account?
Please contact our Accounting department by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling us at 800-465-3003 extension 15.
Who do I contact for questions about equipment connectivity?
Please contact our Studio department by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling us at 800-465-3003 extension 771.